Privacy Policy

Last updated: [20/9/25]

 

H&E Anderton Plumbing & Heating (“the Company”, “H&E Anderton Plumbing & Heating”, “our business”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website, contact us, or engage with our services.

 

 

 

1. Information We Collect

 

 

We may collect the following types of information:

 

• Personal details – such as your name, phone number, email address, and home address.

• Service details – information you provide when requesting quotes, booking work, or making enquiries.

• Technical information – IP address, browser type, and basic analytics when you visit our website.

 

 

 

 

2. How We Use Your Information

 

 

We use the information we collect to:

 

• Respond to your enquiries and provide quotes.

• Carry out plumbing, heating, and HVAC services you have requested.

• Send appointment confirmations, reminders, or updates.

• Keep basic records for legal, tax, and accounting purposes.

• Improve our website and customer service.

 

 

 

 

3. Sharing Your Information

 

 

We will never sell your personal data.

We may share your information only when necessary, such as with:

 

• Subcontractors or suppliers directly involved in carrying out your requested works.

• Legal or regulatory authorities, if required by law.

 

 

 

 

4. Data Retention

 

 

We keep your personal information only for as long as necessary:

 

• Customer records (quotes, invoices, contracts) are usually kept for 7 years to comply with UK tax law.

• General enquiries and emails are deleted once they are no longer needed.

 

 

 

 

5. Your Rights

 

 

Under UK GDPR, you have the right to:

 

• Access the personal data we hold about you.

• Request corrections if your information is inaccurate.

• Request deletion of your information (where legally possible).

• Object to or restrict certain uses of your data.

 

 

To exercise these rights, contact us at: heandertonplumbing@gmail.com.

 

 

 

6. Security

 

 

We take appropriate steps to protect your personal data, including secure storage of digital and paper records. However, please note that no system is 100% secure.

 

 

 

7. Contact Us

 

 

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

 

 heandertonplumbing@gmail.com

 H&E Anderton Plumbing & Heating